Frequently asked questions
Map design help
Having a hard time getting your map to look the way you want? You’re not alone! The Woodcut Maps team will be happy to help you get your design just right. Just send us an email describing your situation: firstname.lastname@example.org.
Woodcut Maps makes every map in our cottage studio in San Francisco USA and works exclusively with local suppliers. After the wood veneers are laser cut, everything is done by hand by skilled artisans. You’ll receive status update emails as your map makes its way through our process. You can learn more about that process here: http://woodcutmaps.com/process.
It takes time for Woodcut Maps to breathe life into the gorgeous maps that our customers design! In general, it takes us 2-3 weeks to finish a map. This fluctuates and can be longer depending on the size of our backlog, your map’s complexity, and our wood inventory.
On rare occasions, a map will not pass our final quality control check and will need to be reproduced from scratch. We will let you know if this happens in case you would like to override our decision.
If you need your map in time for a special occasion, you can pay a $50 RUSH FEE. This is the only way that Woodcut Maps can guarantee delivery by a certain date. We can turnaround rush maps in as little as 1 week. Please note that, in the interest of expediency, we do NOT perform a final quality check on rush orders.
We offer complimentary handwritten gift messages with each order. The message is tastefully written in white ink on a scrap of wood veneer. If you would like to add a gift message to an existing order, please email us at email@example.com.
Woodcut Maps ships domestically via UPS and US Postal Service and internationally via US Postal Service.
Please note that Woodcut Maps is not responsible for any international tariffs or additional customs duties imposed by the destination country. On occasion, some countries charge an additional customs tax based on the declared value of the item being shipped; this is outside of our control.
If we have an incorrect shipping address for an existing order, please email us at firstname.lastname@example.org.
Because every map is made to order, orders are non-refundable once we have begun production.
Your map is a work of art, a collaboration between the customer (the designer) and Woodcut Maps (the craftsmen), and as special and important as the very place it represents. Accordingly, Woodcut Maps respectfully guarantees the quality of our product and craftsmanship for a minimum of two (2) years. We want you to be 100% satisfied with your map.
If your map chips, fades, breaks, warps, or incurs any damage at all, at any time, please contact Woodcut Maps directly by telephone or email (email@example.com). Please have the map number handy so we can look up the map (it’s listed on the label on the back of your map). If you have the original box that the map came in, we will email you pre-paid shipping labels so you can return the map to us for evaluation and repair or replacement. Otherwise, we will provide you with instructions.
STILL HAVE QUESTIONS?
Feel free to contact us via telephone (415-745-1919), twitter (@woodcutmaps) or email (firstname.lastname@example.org) if you still have questions. We love to hear from customers and potential customers alike!